Frequently Asked Questions

Welcome to the FAQ page of Dependable Storage, where we address common queries and provide detailed information about our storage options and facilities. Our goal is to ensure that you have all the information needed to choose the right storage solution for your needs.

What security features do you offer?

Each location is fully fenced with passcode entry gates as well as 24-hour digital video surveillance.

Do you offer storage supplies?

You're able to purchase boxes, tape, and other storage supplies at each Dependable Storage location.

Am I required to store long-term?

We provide flexible month-to-month lease options. Store with us short or long-term.

What are climate-controlled storage facilities?

Climate-controlled storage facilities, like Dependable Storage, maintain a stable environment to protect your belongings from extreme temperatures. These facilities are designed to keep a consistent temperature, safeguarding your items from the damaging effects of heat, cold, and humidity.

How do climate-controlled units differ from standard storage units?

Climate-controlled units maintain a specific temperature and humidity level to protect sensitive items from weather conditions that can cause damage. Standard storage units do not offer this level of protection against extreme temperatures or humidity, making them less suitable for items like wood furniture or electronics.

Why should I consider a climate-controlled environment for storage?

A climate-controlled environment is highly recommended for storing items that are sensitive to extreme heat or cold and humidity. These units ensure that items like musical instruments, electronics, and important documents are protected from mold, mildew, and warping.

Are there different unit sizes available in climate-controlled storage?

Yes, at Dependable Storage, we offer a variety of unit sizes in our climate-controlled facilities. Whether you require a small unit for a few items or a larger space for furniture, we have options to meet your long-term or short-term storage needs.

What is humidity control in storage units?

Humidity control in storage units refers to maintaining an optimal humidity level to prevent damage to stored items. This is particularly important for preventing the growth of mold and mildew, which can damage sensitive items over time.

Can extreme weather conditions affect my stored items?

Extreme weather conditions, such as excessive heat, cold, or humidity, can indeed affect items stored in standard units. That's why we recommend our temperature-controlled units for better protection against these conditions.

How do I pay my storage bill?

Pay your storage bill online using a debit or credit card, or you can stop by our locations. You can also set up autopay online!

What documentation do I need to rent a unit?

A valid form of government-issued ID such as driver’s license, passport, or state ID.

What items am I not allowed to store?

Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids.

What types of items are best stored in climate-controlled units?

Items that are best stored in climate-controlled units include electronics, wood furniture, artwork, wine collections, antiques, and any other items that may be sensitive to temperature fluctuations and humidity.

Is long-term storage safe in your facilities?

Absolutely. Our long-term storage options are designed to provide secure and reliable protection for your belongings. Whether it's for a few months or several years, you can trust that your items are safe in our controlled storage units.

How do I decide between an indoor storage unit and other options?

Choosing between an indoor storage unit and other options depends on the sensitivity of your items to temperature and humidity. If you're storing items that require a stable environment, we recommend our indoor, climate-controlled options.

Why is climate control important for storing wood furniture?

Wood furniture is particularly susceptible to damage from humidity and temperature changes. Climate control is crucial to prevent warping, cracking, or mold growth on wood furniture, ensuring it remains in excellent condition.

What makes Dependable Storage a reliable choice for storage facilities?

Dependable Storage stands out for its commitment to providing secure, temperature-controlled storage options. We ensure that your belongings are protected from extreme weather conditions, offering a variety of unit sizes and top-notch security features.

Are there any special deals for first-time customers?

We often have special offers. Please check our website or contact our customer service for the latest deals and storage options.

Why Choose Dependable Storage?

By choosing Dependable Storage, you're opting for a storage facility that understands the importance of protecting your valuable items. Our climate-controlled units offer peace of mind, ensuring your belongings are kept in an environment that guards against damage from weather conditions.